Refund Policy

The following products on klefka.com are non-refundable:

  • Apparel
  • Lava Swaps
  • Exclusive Swaps
  • The Round Table
  • The Throne Room

At Team Klefka, customer satisfaction is our top priority. We believe in the value our products bring, and to ensure your utmost confidence in our services, we offer a Money-Back Guarantee for up to 7 days, unless stated otherwise.

If during this time, you feel that our services are not meeting your expectations, feel free to contact our customer service team at [email protected] to request a refund. Should you qualify for a refund, we will promptly return your money, no questions asked. Please note that this guarantee becomes invalid after we pay our affiliates for the week every Sunday at 8 PM Central Time.

It is important to understand that the guarantee starts immediately upon purchase and is valid until the following Sunday at 8 PM Central Time.

Cryptocurrency transactions might incur additional fees, such as transfer or trading fees. Any such costs will be deducted from your refund, reflected in the final amount received. If the exact cryptocurrency you used for payment is not available, we request you to provide receiving addresses for at least two from the cryptocurrencies we accept – BTC, ETH, USDC, USDT, DAI, XMR, SOL, and BCH.

Return Policy

In the unfortunate incident of receiving misprinted, damaged, or defective items, you are eligible to submit a claim within 4 weeks after the product’s receipt. For lost deliveries, claims must be submitted no later than 4 weeks from the estimated delivery date. Errors from our side will be covered at our expense.

In case the courier returns the shipment due to an insufficient address, the reshipment cost will be your responsibility once we confirm the updated address with you.

In case of a wrong-size product received, please contact us within 4 weeks of receiving the product to arrange for a return. However, only one return per order due to resizing is permitted.

Remember to consult with Klefka by contacting us at [email protected] before returning any products.

Please note, this policy is governed and interpreted by English language, regardless of any translations for any purpose.